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How to prioritize “internal tickets”
Customer support | 3 min

How to prioritize “internal tickets”

By Movidesk Blog Team in January 4, 2021

What is the top offender in the customer support process of a software company?  When our team at Movidesk asks this question to customer service managers or customer support managers, […]

Low salaries, high costs—The financial side of seniority in customer support
Customer support | 2 min

Low salaries, high costs—The financial side of seniority in customer support

By Movidesk Blog Team in January 4, 2021

Customer support typically represents one of the highest cost components in a software company, second only to product development. Add the fact that around eighty percent of the costs of […]

Junior people in customer support—Something to avoid for complex products
Customer support | 3 min

Junior people in customer support—Something to avoid for complex products

By Movidesk Blog Team in December 30, 2020

Customer support departments usually have the highest turnover rates among all departments in a software company—which is also common in many other industries. If a team loses a lot of […]

What is a reasonable ticket backlog?
Customer support | 3 min

What is a reasonable ticket backlog?

By Movidesk Blog Team in December 30, 2020

We hadn’t even posted How to prioritize tickets in software companies, and our colleagues were already telling us, “talk about backlogs; those are the real pain in the neck” So […]

How to prioritize tickets in software companies
Customer support | 2 min

How to prioritize tickets in software companies

By Movidesk Blog Team in December 28, 2020

Priority. Urgency. Severity. It doesn’t matter what you call it. What’s important is how you classify tickets so that your organization knows how to address them and can leverage ticket […]

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